SEEN

Coding Bee Academy

3 day(s) ago

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Customer Service

Experience Staff

Full-Time

DKI Jakarta, Kota Jakarta Utara
Working Mode : WFO

Job Responsibilities

  • Answer questions and provide information about programs, schedules, pricing, and class-related matters.
  • Assist with the student registration process, including registration and payment.
  • Coordinate with the BOC team to arrange trial class schedules.
  • Follow up with students who are inactive or rarely attend classes.
  • Handle questions, concerns, and complaints from parents and students in a fast, friendly, and solution-oriented manner.
  • Inform parents and students about promotions, new programs, and events such as trial classes and workshops.
  • Maintain good relationships with parents and students to ensure customer satisfaction.
  • Manage and update student data, including registration, schedule changes, and attendance.
  • Serve as the main point of contact for parents and students through WhatsApp and phone.
  • Update and maintain the student database using CRM and Google Sheets.

Job Requirements

  • Minimum high school/vocational school graduate; Diploma or Bachelor's degree is preferred.
  • Previous experience in Customer Service or Administration; experience in the education field is preferred.
  • Good communication skills, friendly, patient, and service-oriented.
  • Detail-oriented, organized, and able to handle administrative tasks properly.
  • Able to multitask and work both independently and as part of a team.
  • Previous experience working at a course center, school, or educational institution is a plus.
  • Familiar with digital tools such as WhatsApp Business, Google Workspace, Google Sheets, and CRM.
  • Good problem-solving skills and able to handle customer needs and complaints professionally.
  • Basic knowledge or interest in coding, technology, or edutech is a plus.
  • Work Location: Head Office - PIK 2

Required Skills

Spoken Skills

Written Skills