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E-Commerce Supervisor

Leader/Coordinator/Supervisor

Full-Time

DKI Jakarta, Kota Jakarta Barat
Working Mode : WFO

Job Responsibilities

  • Oversee daily e-commerce operations, including product listing, order processing, and inventor ysynchronization across multiple marketplaces.
  • Ensure all product and campaign information is accurate, updated, and optimized for conversion. Identify and resolve operational bottlenecks to maintain smooth execution.
  • Monitor key performance metrics (sales, ROAS, ROI, conversion rate, profit margin) and develop actionable insights.
  • Formulate and execute sales growth strategies across Shopee, Tokopedia, Lazada, and other platforms.
  • Plan and manage promotional calendars, flash sales, and discount strategies aligned with sales targets and margin goals.
  • Collaborate with Finance and Marketing to evaluate campaign profitability and optimize spending efficiency.
  • Develop and manage KOL collaboration strategies to boost traffic, engagement, and sales.
  • Oversee affiliate marketing programs, including partner selection, commission structures, and performance analysis.
  • Plan and execute live streaming sessions in coordination with hosts, ensuring strong product storytelling and measurable conversion.
  • Track and evaluate performance of each initiative to ensure ROI-driven marketing execution.
  • Work closely with the Marketing Team to develop integrated campaigns (on-platform, social, and performance ads).
  • Align e-commerce and marketing calendars to maximize exposure during brand campaigns and platform events.
  • Collaborate with marketplace account managers to leverage platform tools and promotional features.

Job Requirements

  • Education : Bachelor's degree in Business, Marketing, or a related field.
  • Experience : At least 5 years of experience in e-commerce experience, with at least 1 year in a supervisory role. Prior experience in FMCG, retail, toys, or distribution industry is strongly preferred.
  • Strong understanding of e-commerce platforms (Shopee, Tokopedia, TikTok, etc.).
  • Strong understanding of marketplace analytics, KOL performance, and digital ad metrics (ROAS, ROI, CTR, CAC, profit margin).
  • Proficiency in campaign performance tracking and data visualization tools (Google Analytics, platform dashboards, etc.).
  • Data-driven and strategic thinker with strong commercial acumen.
  • Excellent communication, negotiation, and leadership skills. Agile, detail-oriented, and capable of thriving in a fast-paced, startup-like environment.
  • Language : Fluency in English is required; proficiency in Chinese is a plus.
  • Work Style : Comfortable working in a startup/retail distribution setting with ambiguity and rapid changes.
  • Location : Willing to WFO Petak Baru, Jakarta Barat.
  • Work Schedule : Willing to work 6 day per week.

  • Availability : Candidates who can join immediately are highly preferred.

  • Willing to work according to livestream schedules, including evenings or weekends when required

Required Skills

Required Certification

Spoken Skills

Written Skills