SEEN

PT Mid Solusi Nusantara (Mekari)

14 day(s) ago

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Customer Support (Mekari Qontak) - Jakarta

Entry Level

Full-Time

DKI Jakarta,
Working Mode : WFO

Job Responsibilities

  • Handle user inquiries and complaints through live chat/phone call/email.
  • Ensure user satisfaction through feedback and solution.
  • Inform user in case of website maintenance or any problems occurred.
  • Collaborate with internal team to handle complaints and other inquiries.

Job Requirements

  • Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply.
  • Experience in handling user inquiries and complaints through live chat is a plus.
  • People-oriented, proactive, and communicative.
  • Good analytical and problem-solving skills.
  • Good personality.

Required Skills

Spoken Skills

Written Skills