Monitor and maintain services, devices, support systems, and third-party interconnections to ensure optimal performance within the assigned work area.
Perform Level 1 troubleshooting and repairs when issues occur on devices.
Escalate service disruptions (Jasnikom services) to the Head of Regional West Operations and inform the relevant Customer PIC.
Prepare periodic reports on work progress, service performance, and device status.
Coordinate with Customer PICs and team members to ensure smooth operational activities within the work area.
Job Requirements
Bachelor’s Degree (S1) in Telecommunications Engineering, Informatics Engineering, or a related field, with a minimum of 2 years of experience in Telecommunications, Computer, or Networking.
Strong interpersonal and communication skills.
Fluent in English, both written and spoken.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
Strong analytical and problem-solving skills with the ability to provide recommendations.
Able to work independently and collaboratively in a team.
Capable of working under pressure with tight deadlines.
High integrity, proactive attitude, and strong initiative.
Customer-oriented mindset with good service skills.
Willing to be assigned to customer locations, including offshore and remote areas, and physically-fit (able to pass a medical check-up), not using eyeglasses, not afraid working on-heights, and not prone to seasickness.
