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PT OOCLS Logistics Indonesia

59 day(s) ago

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Customer Service Supply Chain (Export)

Experience Staff

Full-Time

Jawa Tengah, Kota Semarang
Working Mode : WFO

Job Responsibilities

  • Handle end-to-end export operations (Sea & Air), including documentation and administration
  • Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.)
  • Coordinate with customers, overseas agents, carriers, and internal teams
  • Monitor shipment schedule and ensure timely delivery
  • Provide excellent customer service and maintain strong client relationships
  • Handle inquiries, issues, and complaints professionally
  • Ensure all processes comply with company procedures and regulations
  • Provide regular updates on shipment status to customers

Job Requirements

  • Bachelor’s Degree in any field
  • Minimum 2 years experience in Logistics / Freight Forwarding, especially Export (Sea & Air).
  • Strong experience in export documentation and administration.
  • Fluent in English (spoken & written), Mandarin proficiency is a plus.
  • Good communication and coordination skills.
  • Detail-oriented and able to work under pressure & tight deadlines.
  • Customer-focused with strong problem-solving skills.
  • Able to work independently and in a team.

Required Skills

Spoken Skills

Written Skills