Providing administrative support to the sales team, related to preparing and following up quotations
Respond promptly to customer inquiries and provide accurate freight rates and transit time information
Maintain regular contact with clients to ensure service satisfaction and identify potential new business opportunities.
Coordinate with operations and documentation teams to ensure smooth shipment handling and delivery
Maintaining accurate and up-to-date customer information and records in our CRM system
Liaise with carriers, airlines, and overseas agents to obtain the best freight rates
Update and maintain a rate database (Air/Sea/Truck/FCL/LCL).
Track quotation conversion rates and report lost business reasons to sales management
Generating sales reports and analyzing data to identify trends and opportunities
Handling various ad-hoc administrative tasks to ensure the smooth operation of the sales function
Supporting the implementation of sales strategies and initiatives
Participating in team meetings and contributing to the overall success of the sales department
Job Requirements
Bachelor’s degree in Logistics, Business Administration, Supply Chain, or related field
Minimum 3 years of experience in a sales support or administrative role, preferably within the manufacturing, transport, or logistics industry
Strong organizational and multi-tasking skills, with the ability to priorities and manage competing deadlines
Excellent communication and interpersonal skills, with the ability to interact effectively with both internal and external stakeholders, and with a customer-centric approach
Proficient in using Microsoft Office, including Excel, PowerPoint, and Word
Analytical mindset with the ability to interpret data and generate insights
Proactive and resourceful, with a passion for providing exceptional customer service
Strong administrative and organizational skills, with the ability to multitask and priorities effectively
Familiarity with CRM systems and data management
A team player with a positive attitude and a willingness to learn
