Job Responsibilities

1. Daily Operations:
•    Oversee and manage the day-to-day activities of the store, ensuring smooth operations while maintaining an elevated spiritual and welcoming atmosphere.
•    Lead by example in upholding the store’s values of customer service, spirituality, and excellence in every interaction.
•    Ensure store cleanliness, organization, and visual merchandising adhere to company standards and promote an inviting shopping environment.

2. Customer Experience:
•    Provide an exceptional and spiritually enriching customer experience, offering guidance and assistance to visitors seeking jewelry and spiritual items.
•    Cultivate long-lasting relationships with customers through meaningful interactions, creating a memorable and personal shopping experience.
•    Address customer inquiries, resolve complaints, and ensure all customer concerns are handled with empathy and professionalism.

3. Sales Leadership and RAM Leadership:
•    Lead the sales team with a clear focus on RAM Leadership.
•    Responsibility: Ensure each team member understands and takes responsibility for their tasks and roles in delivering exceptional customer service and achieving sales targets.
•    Accountability: Foster a culture where individuals hold themselves accountable for their performance, including meeting sales goals, operational tasks, and customer satisfaction standards.
•    Management: Manage and guide the team effectively, providing direction, feedback, and support to improve performance, morale, and team cohesion with a support of Sales and Marketing Manager.
•    Lead by example in achieving sales targets and KPIs, ensuring that the team consistently meets or exceeds sales objectives.
•    Implement strategies to drive sales growth, focusing on personalized service and product knowledge to enhance customer engagement.

4. Partner Relationship Management:
•    Build and maintain strong, professional relationships with local partners, including drivers, travel agents, and other key stakeholders.
•    Leverage these relationships to enhance foot traffic to the store and generate new customer leads through local recommendations and collaborations.

5. Reporting:
•    Daily Reports: Compile and submit daily sales, inventory, and customer feedback reports, sales targets, and any challenges or highlights from the day.
•    Monthly Reports: Prepare a comprehensive monthly report, summarizing sales trends, customer behavior, stock levels, staff performance, and key insights to assess store performance.
•    Analyze reports to identify opportunities for improvement and share insights with the  Sales and Marketing Manager for strategic planning.

6. Inventory & Merchandising:
•    Maintain oversight of inventory levels, ensuring timely restocking of items while keeping a focus on the spiritual and aesthetic alignment of the product display.
•    Conduct regular stock audits, ensuring accurate records and identifying potential discrepancies.
•    Ensure the jewelry and other spiritual items are displayed beautifully and in alignment with the store’s unique atmosphere.

7. Staff Development and RAM Leadership & Scheduling: 
•    Train, coach, and develop team members, ensuring they have a deep understanding of the products, store values, and customer service standards with a help from Sales and Marketing Manager.
•    Foster a positive and collaborative team environment that encourages personal growth, engagement, and high performance.
•    Ensure that team members are supported in developing their skills and are held accountable for their roles, contributing to the overall success of the store.
•    Prepare and manage monthly staff rosters, ensuring adequate coverage for all shifts and aligning staffing with peak store hours and events.