Handle inquiries/complaints from all users thru all channels.
Monitor & review system utilization of all users, operators, agents.
Conduct training to enable all users to use advanced systems for bus ticketing system.
Help users to do 1st troubleshooting and escalate to IT support engineer when needed.
Create quick guide to help users easier to understand on how to use the system.
Produce periodic activity report.
Execute other CS development projects.
Work in time-shifting system including weekend/public holiday.
Requirements
Minimum Diploma Degree in IT/Engineering related studies or an equivalent degree or professional qualification.
At least of 1 year of working experience in as proactive Customer Service, especially in software industries.
Actively communicate in both English & Bahasa Indonesia.
Confident in conducting training through any channels, face to face, phone call, online meeting tools, or remote session.
A self-starter and able to work independently with positive attitude, resourceful and able to work in a fast-paced environment. Meticulous with good attention to details, efficient, integrity.
