Job Description

This role is mainly responsible to implement an advanced backend & frontend system related to land transportation system to help Bus Terminals and/or Bus Operators transforming their business processes into digital.

The roles and duties:

• Execute end-to-end implementation processes at Bus Terminal sites and/or Bus Operators sites, includes backend, frontend, API integration, etc.
• Conduct initial training to enable Bus operators using the systems after implementation.
• Work with regional IT team for system development based on discussion with Bus Operators or Terminal Management, and for troubleshooting technical issues.
• Conduct product demo and presentation to Bus Operators.
• Helping admin and customer service in checking tickets in the system
• Regularly report to Head of CS & IT Support

Requirement:

• Minimum Bachelor Degree in IT Related studies or a equivalent degree or professional qualification.
• At least of 1 year of working experience in as IT support, especially in field, customer sites assignment.
• Experience in implementation processes of SaaS is a plus.
• Able to communicate in both English & Bahasa Indonesia.
• A self-starter and able to work independently with positive attitude, resourceful and able to work in a fast-paced environment. Meticulous with good attention to details, efficient, integrity.

Location: Based in Sidoarjo/Surabaya, Jawa Timur, Indonesia, with high frequency assignments to other cities.