IT Support

Experience Staff


Working Mode : Hybrid

Job Description

This role is mainly responsible to implement an advanced backend & frontend system related to land transportation system to help Bus Terminals and/or Bus Operators transforming their business processes into digital.

The roles and duties:

  • Execute end-to-end implementation processes at Bus Terminal sites and/or Bus Operators sites, includes backend, frontend, API integration, etc.
  • Conduct initial training to enable Bus operators using the systems after implementation.
  • Work with regional IT team for system development based on discussion with Bus Operators or Terminal Management, and for troubleshooting technical issues.
  • Conduct product demo and presentation to Bus Operators.
  • Helping admin and customer service in checking tickets in the system
  • Regularly report to Head of CS & IT Support


  • Minimum Bachelor Degree in IT Related studies or a equivalent degree or professional qualification.
  • At least of 1 year of working experience in as IT support, especially in field, customer sites assignment.
  • Experience in implementation processes of SaaS is a plus.
  • Able to communicate in both English & Bahasa Indonesia.
  • A self-starter and able to work independently with positive attitude, resourceful and able to work in a fast-paced environment. Meticulous with good attention to details, efficient, integrity.

Location: Based in Sidoarjo/Surabaya, Jawa Timur, Indonesia, with high frequency assignments to other cities.

Required Skills

Spoken Skills

Written Skills