Discrepancy Management & Operational Control

• Act as the key control point for inbound and outbound discrepancy handling, ensuring end-to-end ownership from identification to resolution.
• Drive structured investigation, root cause analysis, and follow-up of discrepancies to ensure sustainable corrective actions
• Ensure timely and consistent resolution to prevent operational disruption, inventory mismatch, and dealer escalation

Inventory Integrity & Quality Assurance

• Safeguard alignment between physical and system stock through disciplined execution of discrepancy-related processes
• Manage end-to-end scrapping processes and parts return flows from dealers and suppliers
• Coordinate closely with CDC and Finance on replacement invoice processes, ensuring accurate recording and reconciliation of in-transit inventory in the system
• Ensure accurate and timely execution of invoice matching for external suppliers
• Contribute to strengthening warehouse quality performance and process reliability

Dealer & Stakeholder Interface

• Act as the primary interface for dealers on operational topicss, including discrepancy handling, ordering activities, and all types of inquiries
• Manage and respond to requests from dealers, Business Areas, and internal stakeholders (e.g., Business Control, warehouse and management) in a timely and professional manner
• Ensure clear, accurate and consistent communication to align expectations and support decision making
• Coordinate cross-functionally to secure proper follow-up and closure of issues, requests, and actions
• Proactively manage stakeholder expectations and minimise escalations through structured communication and ownership
• Manage dealer invoice and tax document consolidation, ensuring accuracy and completeness prior to submission
• Perform daily submission of dealer invoices and tax documents, ensuring timeliness and compliance with required standards

Process Discipline & Continuous Improvement

• Ensure structured, disciplined execution of Customer Service processes with strong ownership and accountability
• Identify gaps in execution and drive continuous improvement initiatives to enhance efficiency and reliability

Digitalisation

• Support implementation of standardised communication practices and digital tools
• Contributes to increased transparency, data-driven decision making, and process digitalisation
• Contribute to digitalisation and automation initiatives within Customer Service operations
• Support the implementation of digital tools and process improvements to enhance efficiency, transparency, and data accuracy
• Promote data-driven ways of working and continuous improvement through automation and system utilisation