PT. Tokyu Property Management Indonesia

Indonesia, DKI Jakarta

Property / Real Estate / Residential Sales Agencies

Chief General Service

Experience Staff

Full-Time

Working Mode : WFO

Not Displayed

Tanggung Jawab Pekerjaan

Oversee and manage all housekeeping and general services staff, ensuring adherence to company policies and standard operating procedures
Develop and implement comprehensive cleaning and maintenance schedules across all property areas
Monitor and maintain the highest standards of cleanliness, hygiene and presentation throughout the facility
Conduct regular inspections of all spaces to ensure compliance with quality standards and health and safety regulations
Manage inventory of cleaning supplies, equipment and materials, ensuring cost-effective procurement
Train, supervise and mentor housekeeping staff to deliver consistently excellent service
Respond promptly to maintenance requests and coordinate with maintenance teams to resolve issues
Prepare reports on service performance, staffing levels and budget utilisation
Liaise with guests and building occupants to address concerns and ensure satisfaction
Ensure compliance with health, safety and environmental regulations
Identify opportunities for process improvement and implement efficiency measures

Kualifikasi

Minimum 7 years of experience in housekeeping or general services management, preferably in a hospitality or property management setting
Proven leadership experience managing teams
Strong knowledge of housekeeping standards, cleaning protocols and health and safety regulations
Excellent organisational and time management skills with the ability to multitask and prioritise effectively
Proficiency in property management systems and cleaning technology
Strong communication and interpersonal skills in both English and Bahasa Indonesia
Attention to detail and commitment to maintaining high quality standards
Ability to work flexibly, including potential weekend and evening shifts
Knowledge of sustainable and environmentally friendly cleaning practices is advantageous
Experience with budget management and cost control is preferred