IT Support
Experience Staff
Full-Time
Working Mode : WFO
Salary Range: Rp 6.000.000 - Rp 6.500.000
Job Responsibilities
- Provide technical support (onsite and remote) to users regarding hardware, software, and networks.
- Installation, configuration, and maintenance of IT devices (PCs, laptops, printers, scanners, etc.).
- Troubleshooting of operating systems (Windows/Linux/macOS) and supporting applications.
- Setting up and maintaining basic networks (LAN, WAN, WiFi).
- Supporting users in using email, internal applications, and company tools.
- Recording, monitoring, and following up on IT trouble tickets.
- Performing routine checks and maintenance of IT devices.
- Coordinating with internal teams and vendors regarding technical issues.
- Creating activity reports and IT support documentation.
- Willing to be assigned and travel throughout Indonesia as needed.
Job Requirements
- Bachelor's degree in Computer Science, Statistics, Mathematics Information Systems, or Engineering, or a related field
- Minimum 2 years of experience as IT Support
- Basic understanding of IT infrastructure and operational systems
- Proficiency with Windows/Linux/macOS operating systems
- Experience troubleshooting hardware and software
- Understanding of basic TCP/IP networking, LAN, WAN, WiFi, and basic router and switch settings
- Remote support experience (AnyDesk, TeamViewer, RDP
- Basic understanding of IT security (antivirus, user access, backup)
- Communicative and service-oriented skills
- Able to work independently and in a team
- Problem-solving and troubleshooting mindset
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