* Build and maintain strong relationships with assigned clients, becoming their trusted ousiness
* Understand clients' business needs and recommend the best solutions to help them achieve their goals.
* Handle day-to-day client communications and ensure inquiries or issues are resolved phomptly.
* Work closely with internal teams (Sales, Product, Project, Technical Support, Operations, and Finance) to deliver an excellent customer experience.
* Monitor account performance and identify opportunities to improve client satisfaction and retention.
* Support upselling, cross-selling, and contract renewal initiatives to grow client accounts.
* Prepare and present business reviews, performance reports, and actionable recommendations.
* Ensure client information, contracts, and account records are well maintained.
* Build long term partnerships by delivering outstanding service and support.
* Achieve individual and team targets for customer satisfaction, retention, and account growth.

* Bachelor's degree in Business, Marketing, Communications, Management, or a related field.
* Fresh graduates are welcome to apply. Candidates with internship or up to 2 years of experience in Account Management, Customer Success, Sales, Business Development, or other client-facing roles are encouraged to apply.
* Strong communication, presentation, and interpersonal skills.
* Passionate about building relationships and helping clients succeed.
* Good problem-solving, analytical, and negotiation skills.
* Able to manage multiple priorities in a fast-paced environment.
* Proficient in Microsoft Office or Google Workspace.