PT Hisense International Indonesia

Indonesia, Jawa Barat, Kab. Purwakarta

Manufacturing (Electronics/Electrical)

Spare Parts & Customer Quality

Experience Staff

Full-Time

Working Mode : WFO

Not Displayed

Job Responsibilities

Manage factory spare parts inventory, including inventory records, stock monitoring, inbound/outbound verification, and inventory optimization
Conduct regular inventory checks and identify slow-moving or stagnant spare parts
Ensure spare parts availability to support production and after-sales requirements while controlling inventory costs
Coordinate with market and customer teams regarding spare parts requests, including specifications, quantities, and delivery requirements
Coordinate spare parts allocation, delivery follow-up, and information updates to ensure smooth supply
Receive, register, monitor, and follow up customer and market product quality complaints until resolution
Coordinate quality issue investigation, root cause analysis, corrective actions, and effectiveness verification
Maintain quality issue records and ensure proper documentation and follow-up
Prevent recurrence of similar quality issues through corrective and preventive actions
Lead quality control and quality improvement activities within the factory production process

Job Requirements

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field
Minimum 2–3 years of experience in Quality Engineering, Manufacturing, Production, After-Sales Quality, or a related field
Experience in home appliance manufacturing is highly preferred
Strong understanding of quality control, root cause analysis, and corrective action processes
Good problem-solving, communication, and cross-functional coordination skills
Strong attention to detail and ability to manage multiple issues simultaneously
Proficient in English, both written and spoken, with the ability to communicate with customers and prepare English documentation
Experience in spare parts management or after-sales operations is an advantage
Mandarin proficiency is an advantage
Willing to be stationed at the factory