IT Technical Support
Entry Level
Full-Time
Working Mode : WFO
Qualification
- Maximum 35 years old
- Bachelor degree in Information Technology, Computer Science or related field from reputable university
- Minimum GPA 3.00
- Minimum 3 years of relevant experience operating in a similar role
- Proficient in troubleshooting hardware, software, and network issues
- Experience in Microsoft Windows, Microsoft Windows Server, Microsoft Office
- Experience in Ubuntu or other Linux distribution
- Good command of English both oral and written
- Strong analytical and troubleshooting skills
- High initiative, enthusiasm, and willingness to learn in a fluid and fast paced environment
- Good interpersonal and communication skills to interact effectively at all levels
- Driving license : SIM A and SIM C
Responsibilities
- Provide first-level support to end-users for IT related issues including hardware, software, software and network problems
- Install, configure and maintain IT hardware & software
- Perform regular maintenance and updates of IT hardware & software
- Work together with IT infrastructure team (supporting server, network, telco)
- Prepare daily, weekly, and monthly work reports
- Assist in IT projects implementation
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