Skill Insight - Freshworks

What is Freshworks?

Freshworks is a cloud software for customer and employee engagement solutions, such as tools for customer support (Freshdesk), IT service management (Freshservice), sales (Freshsales), and also marketing (Freshmarketer).

What jobs need Freshworks?

1. Customer Service (CS)
2. Customer Service (CS) Leader
3. Customer Service (CS) Supervisor
4. Customer Service (CS) Manager
5. Customer Support
6. Customer Support Leader
7. Customer Support Supervisor
8. Customer Support Manager
9. IT Support
10. IT Support Leader
11. IT Support Supervisor
12. IT Support Manager
13. Helpdesk
14. Helpdesk Leader
15. Helpdesk Supervisor
16. Helpdesk Manager
17. Sales Staff
18. Sales Leader
19. Sales Supervisor
20. Sales Manager
21. Head of Sales
22. Account Manager
23. Telemarketing Staff
24. Telemarketing Leader
25. Telemarketing Supervisor
26. Telemarketing Manager
27. Telesales Staff
28. Telesales Leader
29. Telesales Supervisor
30. Telesales Manager
31. Customer Experience Officer
32. Customer Experience Leader
33. Customer Experience Supervisor
34. Customer Experience Manager
35. Etc.

Where can we learn Freshworks?

1. Freshworks University
2. Weefer
3. Udemy
4. Etc.

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