Job Description

Virtuenet is the Information & Communication Technology (ICT) division of PT Prasetia Dwidharma. Virtuenet is a SaaS (Software as a Service) company, stands as the answer to all business technology needs. As one of the leading Business Solution Partners in Indonesia, Virtuenet strive to present the latest information on the digital technology landscape, and support you in achieving successful digital transformation.

• Support customers and resolve software issues.
• Guide new customers through onboarding.
• Conduct training and create helpful resources.
• Collect and share customer feedback with the product team.
• Maintain customer relationships and identify growth opportunities.
• Troubleshoot and resolve technical issues.
• Manage subscription renewals.

• Previous experience in customer service, account management, or a related field is beneficial.
• Strong communication and interpersonal skills.
• Proficiency with CRM/ERP/SaaS software and other customer management tools.
• Technical aptitude to understand and explain software features.
• Problem-solving skills and the ability to handle difficult situations calmly and effectively.
• Mandarin Proficiency is a plus.